Before are some of the Frequently Asked Questions that we receive, and for your convenience we've collated and answered these questions.
1) Why isn't the Free Freight Promotion active when my cart value is over $300 ?
Per our terms and conditions of this promotion:
This offer only applies to orders submitted through the AAE eStore website.
Order value INCLUDING GST must be equal to or greater than AUD$300.
Stock must fit into a satchel and be less than 3kg.
For split shipments, free freight is only applied to the first shipment.
Offer only applies to Australian delivery addresses.
The free shipping carrier will be AAE's choice. Typically we'll use Australia Post Express, but may also use TNT Express, Toll Priority or StarTrack.
You must select the Free Freight option at checkout. NOTE: This option may be present even though the stock is bulky and will not fit in a 3kg satchel. In this case we reserve the right to on-charge freight.
2) I have a technical question and need some assistance. Can you help me?
We sure can! First, download a copy of our catalogue and see if you can deduce the answer
The catalogue is super helpful. A must for every procurement manager's desk, you can also purchase a hardcopy HERE.
We also have datasheet coverage for approximately 60% of the stock we are advertising. Simply search the base part number you're interested in and you may be able to download a datasheet from the search results.
3) Do you ship internationally?
Yes we do! If a specific freight option isn't given during checkout, just select 'Customer Account' and we'll be in touch to manage the freight. We can use your carrier of preference, or we can offer a freight quote.
4) Will you consolidate my orders?
By default we will always try and combine orders to minimise freight costs. However, we always read and take note of any order comments you leave during the checkout process. If you have any specific requirements, please leave us a note!
5) Can you do specific pack sizes?
Yes we can do this for you i.e. 1000 washers in packs of 100 pieces. We do reserve the right to charge a processing fee for this service as it can significantly add to the pick/pack time. We will review your specific requirements and advise if this is the case.
6) Stock is showing in the USA. How long will it take to arrive?
Every week we bring in stock from the USA. Typically this stock arrives on Tuesday or Wednesday and we work hard to ship this stock out to you on Wednesday as well. Worst case, if you order a USA located item on a Monday, we should be able to ship that item to you on the following Wednesday (9 day lead time). If you order a USA located item on a Friday, again we should be able to ship on Wednesday (5 day lead time).
Freight wheels do fall off from time to time though so we appreciate you understanding if these timelines aren't always possible!
7) My signup confirmation email hasn't arrived. What do I do?
First, please check your spam folders and ensure you entered your email address correctly. If still no joy, jump on the phone and we can manually approve your access.
8) Can I visit and have a look through your store?
We do not have a store-front as such and we are not open to the public. We'd love to meet with you though, and we do endeavour to attend the various trade shows such as the Avalon Air Show. Please swing by and say hello!
9) I'm chasing a manufacturer's certificate. Can you supply this?
While we typically supply all of our hardware under our CASA approved Certificate of Conformance only, all of our stock is fully traceable to manufacturer and we can supply MFR certs on request.
10) I'm a merch lover - what can you give me?
Periodically we will send out free AAE notepads, pens and stickers with customer orders. We will expand the merchandise range over time, and will keep you posted on these items. If you're after a great gift idea or a piece of 'premium merchandise', check out the AAE Helicopter!
